1. Information about us
1.1. www.frobishersjuices.co.uk is a Site operated by Frobishers Juices Limited ("We"). We are registered in England and Wales under company number 03738540 and have our registered office at 1st Floor, Alphinbrook House, Alphinbrook Road, Exeter EX2 8RG. Our main trading address is1st Floor, Alphinbrook House, Alphinbrook Road, Marsh Barton Industrial Estate Exeter, EX2 8RG. Our VAT number is 736 8042 25. Our email address is email@example.com
2. Service availability
2.1. We only accept orders from individuals in the United Kingdom.
3. Your status
By placing an order through our Site, you warrant that:
3.1. you are legally capable of entering into binding contracts;
3.1. you are at least 18 years old; and,
3.1. you are resident in the United Kingdom.
4. How the contract is formed between you and us
4.1. After placing an order, you will receive an e-mail from us acknowledging that We have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to availability and acceptance by us, and We will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been dispatched (the "Dispatch Confirmation"). The contract between us ("Contract") will only be formed when We send you the Dispatch Confirmation.
4.2. We will not process your order until payment has been received in full in accordance with the provisions of clause 8.
4.3. If you make a mistake with your order, you will be able to correct any mistakes made by email firstname.lastname@example.org prior to your order being processed. If your order has already been dispatched and you have received a Dispatch Confirmation you will be unable to amend your order. If your order has already been dispatched, you are not able to return the Products to us due to their perishable nature.
4.4. The Contract will relate only to those Products whose dispatch We have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Dispatch Confirmation.
4.5. We are entitled to refuse any order made by you for any reason.
4.6. When making a request you undertake that all details you provide to us requesting goods or services are true and accurate, that you are an authorised user of the credit or debit card used to make your request and that there are sufficient funds to cover the cost of the goods and services. It is your responsibility to inform us of any changes to these details as soon as possible.
5. Our status
5.1. Please note that in some cases, We accept orders as agents on behalf of third party sellers. The resulting legal contract is between you and that third party seller, and is subject to the terms and conditions of that third party seller, which they will advise you of directly. We are not acting as either agent or principal in such circumstances. You should carefully review their terms and conditions applying to the transaction.
6. Consumer rights/refunds
6.1. As the Products sold through the Site are perishable you are not entitled to return them after they have been delivered.
6.2. This provision does not affect your statutory rights.
7. Availability and delivery
Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then within 30 days of the date of the Dispatch Confirmation, unless there are exceptional circumstances.
8. Price and payment
8.1. The price payable for the Products shall be as shown on the Site from time to time. Prices advertised on the Site include VAT. Delivery is free of charge.
8.2. Payment shall be made by you by the means specified on the Site and shall not be deemed to be made until We have received cleared funds in respect of the full amount stated in the order.
8.3. Prices are subject to change without notice but changes will not affect orders which We have already accepted.
8.4. Our Site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our Site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product's correct price is less than our stated price, We will charge the lower amount when dispatching the Product to you. If a Product's correct price is higher than the price stated on our Site, We will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.
8.5. We are under no obligation to provide the Product to you at the incorrect (lower) price, even after We have sent you a Dispatch Confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing.
8.6. Payment for all Products must be by credit or debit card. We accept payment with Visa, Visa Debit, Visa Electron, Mastercard and Solo. We will not charge your credit or debit card until we despatch your order.
8.7. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.
8.8. The Products will be at your risk from the time of delivery.
8.9. Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges (if any).
9. Our liability
9.1. We warrant to you that any Product purchased from us through our Site is of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied.
9.2. Our liability for losses you suffer as a result of us breaking this agreement is strictly limited to the purchase price of the Product you purchased.
9.3. This does not include or limit in any way our liability:
9.3.1. For death or personal injury caused by our negligence;
9.3.2. Under section 2(3) of the Consumer Protection Act 1987;
9.3.3. For fraud or fraudulent misrepresentation; or
9.3.4. For any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
9.4. We are not responsible for indirect losses which happen as a side effect of the main loss or damage, including but not limited to:
9.4.1. loss of income or revenue
9.4.2. loss of business
9.4.3. loss of profits or contracts
9.4.4. loss of anticipated savings
9.4.5. loss of data
9.4.6. loss of data, or
9.4.7. waste of management or office time however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable;
provided that this clause 9.4 shall not prevent claims for loss of or damage to your tangible property that fall within the terms of clause 9.2 or clause 9.3 or any other claims for direct financial loss that are not excluded by any of categories 9.4.1 to 9.4.7 inclusive of this clause 9.4.
9.5. Nothing in this contract shall exclude or limit your statutory rights.
10. Intellectual Property Rights
10.1. All and any Intellectual Property Rights in connection with the Products shall be owned by Us absolutely.
11.1. You agree to indemnify, defend and hold harmless Frobishers Juices Limited, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from, without limitation, your breach of these terms and conditions, your infringement of any intellectual property right or any other right of any person or entity, or your breach of any duty of confidence or privacy, or any defamatory statements made by you in any form.
12. Import duty
12.1. If you order Products from our Site for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that We have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
12.2. Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.
13. Written communications
13.1. Applicable laws require that some of the information or communications We send to you should be in writing. When using our Site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our Site. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that We provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
All notices given by you to us must be given to us at Alphinbrook House, Alphinbrook Road, Marsh Barton Industrial Estate Exeter, EX2 8RG or email@example.com. We may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in any of the ways specified in clause 13 above. Notice will be deemed received and properly served immediately when posted on our Site, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.
15. Transfer of rights and obligations
15.1. The contract between you and us is binding on you and us and on our respective successors and assigns.
15.2. You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.
15.3. We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.
16. Events outside our control
16.1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control ("Force Majeure Event").
16.2. A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
16.2.1. Strikes, lock-outs or other industrial action.
16.2.2. Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.
16.2.3. Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster.
16.2.4. Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
16.2.5. Impossibility of the use of public or private telecommunications networks.
16.2.6. The acts, decrees, legislation, regulations or restrictions of any government.
16.3. Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and We will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.
17.1. If We fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.
17.2. A waiver by us of any default shall not constitute a waiver of any subsequent default.
17.3. No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with clause 13 above.
18.1. If any of these terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
18.2. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.
19. Entire agreement
19.1. These terms and conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of the Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.
19.2. We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these terms and conditions.
19.3. Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party's only remedy shall be for breach of contract as provided in these terms and conditions.
20. Our right to vary these terms and conditions
20.1. We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system's capabilities or for any other reason in our sole discretion which We may decide.
20.2. You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if We notify you of the change to those policies or these terms and conditions before We send you the Dispatch Confirmation (in which case We have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).
21. Law and jurisdiction
These terms and conditions are to be construed in accordance with the laws of England and Wales and irrespective of your place of domicile, in the event of any dispute associated with these terms and conditions, that dispute shall be subject to the exclusive jurisdiction of the English Courts.
22. After-sale service
22.1. Questions, comments or requests regarding these terms and conditions or our Products should be addressed to Alphinbrook House, Alphinbrook Road, Marsh Barton Industrial Estate Exeter, EX2 8RG or firstname.lastname@example.org.
22.2. If you have any complaints these should be addressed email@example.com